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dingtalk.oapi.customerservice.ticket.create (新建工单)

用于第三方企业的用户给其客服新建工单使用

公共参数

环境	HTTP请求地址	HTTPS请求地址
正式环境	http://gw.api.taobao.com/router/rest	https://eco.taobao.com/router/rest

名称	类型	是否必须	描述
access_token	String	是	钉钉提供的授权Token，想了解详情，ISV开发者请点击这里，企业开发者请点击这里。若有疑问，咨询邮箱dingding_open_dingtalk#list.alibaba-inc.com。

请求参数

名称	类型	是否必须	示例值	更多限制	描述
ticket_create	TicketCreateDto	必须			工单对象
└ source_id String 必须 1030043 会员标识 └ foreign_id String 必须 song_0102 第三方会员id └ foreign_name String 必须 song_01 第三方会员名 └ template_id String 必须 12 工单模板id └ title String 必须我想咨询的问题是工单标题 properties TicketFieldDto [] 必须 [ { "name": "question_type", "value": "bug" }, { "name": "memo", "value": "这是我反馈的问题，帮忙处理下" } ] 工单表单 └ value String 必须 memo 字段key └ name String 必须这是我反馈的问题，帮忙处理下字段值 └ value_type String 可选 text 默认值：text 字段值类型，attachments，附件，数组类型；text，文本类型 └ production_type String 可选 1 默认值：1 1智能客服产品 └ open_instance_id String 可选 shop001 默认值：default 实例id

响应参数

名称	类型	示例值	描述
result	TicketCreateResultDto	{"ticketId":"2000000000100517"}	结果对象
└ ticket_id String "2000000000100517" 工单id
success	Boolean	false	是否成功
errcode	Number	50010	异常码
errmsg	String	内部错误	异常消息

请求示例

JAVA
.NET
PHP
CURL
Python
C/C++
NodeJS

DingTalkClient client = new DefaultDingTalkClient("https://oapi.dingtalk.com/topapi/customerservice/ticket/create");
OapiCustomerserviceTicketCreateRequest req = new OapiCustomerserviceTicketCreateRequest();
TicketCreateDto obj1 = new TicketCreateDto();
obj1.setSourceId("1030043");
obj1.setForeignId("song_0102");
obj1.setForeignName("song_01");
obj1.setTemplateId("12");
obj1.setTitle("我想咨询的问题是");
List<TicketFieldDto> list3 = new ArrayList<TicketFieldDto>();
TicketFieldDto obj4 = new TicketFieldDto();
list3.add(obj4);
obj4.setValue("memo");
obj4.setName("这是我反馈的问题，帮忙处理下");
obj4.setValueType("text");
obj1.setProperties(list3);
obj1.setProductionType("1");
obj1.setOpenInstanceId("shop001");
req.setTicketCreate(obj1);
OapiCustomerserviceTicketCreateResponse rsp = client.execute(req, access_token);
System.out.println(rsp.getBody());

IDingTalkClient client = new DefaultDingTalkClient("https://oapi.dingtalk.com/topapi/customerservice/ticket/create");
OapiCustomerserviceTicketCreateRequest req = new OapiCustomerserviceTicketCreateRequest();
OapiCustomerserviceTicketCreateRequest.TicketCreateDtoDomain obj1 = new OapiCustomerserviceTicketCreateRequest.TicketCreateDtoDomain();
obj1.SourceId = "1030043";
obj1.ForeignId = "song_0102";
obj1.ForeignName = "song_01";
obj1.TemplateId = "12";
obj1.Title = "我想咨询的问题是";
List<OapiCustomerserviceTicketCreateRequest.TicketFieldDtoDomain> list3 = new List<OapiCustomerserviceTicketCreateRequest.TicketFieldDtoDomain>();
OapiCustomerserviceTicketCreateRequest.TicketFieldDtoDomain obj4 = new OapiCustomerserviceTicketCreateRequest.TicketFieldDtoDomain();
list3.Add(obj4);
obj4.Value = "memo";
obj4.Name = "这是我反馈的问题，帮忙处理下";
obj4.ValueType = "text";
obj1.Properties= list3;
obj1.ProductionType = "1";
obj1.OpenInstanceId = "shop001";
req.TicketCreate_ = obj1;
OapiCustomerserviceTicketCreateResponse rsp = client.Execute(req, access_token);
Console.WriteLine(rsp.Body);

include "TopSdk.php";
date_default_timezone_set('Asia/Shanghai');

$c = new DingTalkClient(DingTalkConstant::$CALL_TYPE_OAPI, DingTalkConstant::$METHOD_POST , DingTalkConstant::$FORMAT_JSON);
$req = new OapiCustomerserviceTicketCreateRequest;
$ticket_create = new TicketCreateDto;
$ticket_create->source_id="1030043";
$ticket_create->foreign_id="song_0102";
$ticket_create->foreign_name="song_01";
$ticket_create->template_id="12";
$ticket_create->title="我想咨询的问题是";
$properties = new TicketFieldDto;
$properties->value="memo";
$properties->name="这是我反馈的问题，帮忙处理下";
$properties->value_type="text";
$ticket_create->properties = array($properties);
$ticket_create->production_type="1";
$ticket_create->open_instance_id="shop001";
$req->setTicketCreate($ticket_create);
$resp = $c->execute($req, $access_token, "https://oapi.dingtalk.com/topapi/customerservice/ticket/create");

curl -X POST "https://oapi.dingtalk.com/topapi/customerservice/ticket/create" \
-H 'Content-Type:application/x-www-form-urlencoded;charset=utf-8' \
-d 'access_token=0bf4f681-5948-4387-a9a2-d061f8dc14d6' \
-d 'ticket_create=null'

# -*- coding: utf-8 -*-
import dingtalk.api

req=dingtalk.api.OapiCustomerserviceTicketCreateRequest("https://oapi.dingtalk.com/topapi/customerservice/ticket/create")

req.ticket_create=""
try:
	resp= req.getResponse(access_token)
	print(resp)
except Exception,e:
	print(e)

pTopRequest pRequest = alloc_top_request();
pTopResponse pResponse = NULL;
pTaobaoClient pClient = alloc_taobao_client(url, appkey, appsecret);
set_api_name(pRequest,"dingtalk.oapi.customerservice.ticket.create");
add_param(pRequest,"ticket_create","数据结构JSON示例");
pResponse = top_execute(pClient,pRequest,sessionKey);
printf("ret code:%d\n",pResponse->code);
if(pResponse->code == 0){
	pTopResponseIterator ite = init_response_iterator(pResponse);
	pResultItem pResultItem = alloc_result_item();
	while(parseNext(ite, pResultItem) == 0){
		printf("%s:%s\n",pResultItem->key,pResultItem->value);
	}
	destroy_response_iterator(ite);
	destroy_result_item(pResultItem);
}
destroy_top_request(pRequest);
destroy_top_response(pResponse);
destroy_taobao_client(pClient);

TopClient = require('./topClient').TopClient;
var client = new TopClient({
	'appkey': 'appkey',
	'appsecret': 'secret',
	'REST_URL': 'http://gw.api.taobao.com/router/rest'
});

client.execute('dingtalk.oapi.customerservice.ticket.create', {
	'ticket_create':'数据结构JSON示例'
}, function(error, response) {
	if (!error) console.log(response);
	else console.log(error);
})

响应示例

JSON示例

{
    "result":{
        "ticket_id":"\"2000000000100517\""
    },
    "success":false,
    "errcode":50010,
    "errmsg":"内部错误"
}

异常示例

JSON示例

{
	"errcode":88,
	"errmsg":"ding talk error"
}

错误码解释

错误码	错误描述	解决方案

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钉钉API

dingtalk.oapi.customerservice.ticket.create (新建工单)

公共参数

请求参数

响应参数

请求示例

响应示例

异常示例

错误码解释

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