Webhook API Reverse Order

更新时间：2023/03/29 访问次数：1168

Property	Value	Comment
msg_type	10	field to determine message type.
Retry times	12	Retry times when client failed to response
Retry Interval	30min	delay between two retries
Auth Required	true	This notification need authorization

Triggered when Reverse order status is updated

{
    "seller_id": "12345",
    "message_type": 10,
    "data": {
        "reverse_order_id": 658960600102006,
        "reverse_status": "RTM_INIT",
        "trade_order_id": 416557324702006,
        "extraParams": {},
        "trade_order_line_id": 416557324802006,
        "buyer_id": 100112802006,
        "seller_id": 1000143772,
        "reverse_order_line_id": 663790000102006,
        "status_update_time": 1626767698
    },
    "timestamp": 1627889609,
    "site": "lazada_sg"
}

"reverse_status" enumeration value

Please note that this push does not push all states of the reverse order. You will only receive a push of this type if the reverse order type and status meet the corresponding reverse-type and key.

For example, the REFUND_SUCCESS status will only be pushed if the reverse order is of type ONLY_REFUND, if your reverse order type is RTM, then you will not receive the REFUND_SUCCESS status.

reverse-type	key	title	content
CANCEL(Buyer Cancellation Trade Order)	CANCEL_INIT	Cancellation Initiated	Sorry this item didn't meet your expectations. Your request is being processed. You can track the status of your return request
CANCEL(Buyer Cancellation Trade Order)	CANCEL_SUCCESS	Cancellation Approved	Your refund of has been issued by the seller
CANCEL(Buyer Cancellation Trade Order)	CANCEL_REFUND_ISSUED	Cancellation Refund Issued	Your return request has been cancelled by our customer support team as another solution has been applied
RTM(Return to Merchant), MIX-RETURN	RTM_INIT	Return Initiated	Sorry this item didn't meet your expectations. Your request is being processed. You can track the status of your return request
RTM(Return to Merchant), MIX-RETURN	RTM_CANCELED	Return Request Cancelled	Your return was automatically cancelled. Please contact customer support if there is has been an issue
RTM(Return to Merchant)	RTM_SHIPPING_BACK	Return Collected	Our team have picked up your return item and are on their way back to our warehouse for inspection
RTM(Return to Merchant)	RTM_RECEIVE_ITEM	Return Processing	Your item has been received at seller and is being prepared for inspection
RTW(Return to Lazada Warehouse)	RTW_INIT	Return Initiated	Sorry this item didn't meet your expectations. Your request is being processed. You can track the status of your return request
RTW(Return to Lazada Warehouse)	RTW_CANCELED	Return Request Cancelled	Your return was automatically cancelled. Please contact customer support if there is has been an issue
RTW(Return to Lazada Warehouse), MIX-RETURN	RTW_SHIPPING_BACK	Return Collected	Our team have picked up your return item and are on their way back to our warehouse for inspection
RTW(Return to Lazada Warehouse), MIX-RETURN	RTW_REJECT	Return Processed	Sorry, your return goods did not pass inspection.
RTW(Return to Lazada Warehouse), MIX-RETURN	RTW_REFUND_PENDING	Return Processed	Your refund is on the way
ONLY_REFUND(Buyer initiated refund for Fresh Food or Redmart type orders)	REFUND_INIT	Refund Initiated	Sorry this item didn't meet your expectations. Your request is being processed. You can track the status of your return request
ONLY_REFUND(Buyer initiated refund for Fresh Food or Redmart type orders)	REFUND_PENDING	Refund Approved	Your refund of has been approved by our customer support team
ONLY_REFUND(Buyer initiated refund for Fresh Food or Redmart type orders)	REFUND_SUCCESS	Refund Issued	Your refund of has been issued
ONLY_REFUND(Buyer initiated refund for Fresh Food or Redmart type orders)	REFUND_REJECTED	Refund Rejected	Your refund has been rejected by our customer support team

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Webhook API Reverse Order

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