感谢您的反馈！
-
用户反馈
用户反馈
网络异常，请重新提交！
重新提交
| Code | Description/Reason | Solution |
|---|---|---|
| ACQ.SYSTEM_ERROR | System error, such as system time out. | Call the inquiry API ASAP, and proceed accordingly with the order’s status. |
| ACQ.INVALID_PARAMETER | At least one of the parameters is not valid. | Examine the request parameters and resend the request after fixing the issue. |
| ACQ.ACCESS_FORBIDDEN | No right to access the solution. Most likely the merchant did not sign the contract or the contract expired. | Contact Alipay Customer Support(CS) to sign/renew the proper contract for the solution. |
| ACQ.EXIST_FORBIDDEN_WORD | There is forbidden words in the order info (title, subject and description field). | Resend the request after fixing the issue. |
| ACQ.PARTNER_ERROR | Invalid APP_ID. | Contact Alipay CS to get the valid APP_ID |
| ACQ.TOTAL_FEE_EXCEED | The total amount is over the limit. | Resend the request after fixing the order amount. |
| ACQ.CONTEXT_INCONSISTENT | The old information mismatches with those in the system. | Resend the request after fixing the order info. |
| ACQ.TRADE_HAS_SUCCESS | The payment is done successfully. | Confirm if the payment belongs to the current buyer. If it is, then the payment is completed successfully. If it is not, update the out_trade_no field, and resend the request. |
| ACQ.TRADE_HAS_CLOSE | The payment transaction exists and is closed. | Update the out_trade_no field, and resend the request. |
| ACQ.BUYER_SELLER_EQUAL | The payment transaction has the same buyer and seller, which is not allowed. | Update the buyer, and resend the request. |
| ACQ.TRADE_BUYER_NOT_MATCH | The payment transaction exists but the buyer is different. | Update the out_trade_no field, and resend the request. |
| ACQ.BUYER_ENABLE_STATUS_FORBID | The buyer is not allowed to pay. | Contact Alipay CS to confirm why the buyer is not allowed to pay. |
| ACQ.BUYER_PAYMENT_AMOUNT_DAY_LIMIT_ERROR | The buyer is over the daily payment limit. | Ask the buyer to pay with other accounts or payment methods. |
| ACQ.BEYOND_PAY_RESTRICTION | The merchant is over the daily limit to receive fund. | Contact Alipay CS to increase the limit. |
| ACQ.BEYOND_PER_RECEIPT_RESTRICTION | The merchant is over the monthly limit to receive fund. | Contact Alipay CS to increase the limit. |
| ACQ.BUYER_PAYMENT_AMOUNT_MONTH_LIMIT_ERROR | The buyer is over the monthly payment limit. | Ask the buyer to pay with other accounts or payment methods. |
| ACQ.SELLER_BEEN_BLOCKED | The merchant is restricted. | Contact Alipay CS to unlock the account. |
| ACQ.ERROR_BUYER_CERTIFY_LEVEL_LIMIT | The buyer did not pass the id certification process. | Let the buyer to complete the payment with other methods, and contact Alipay CS to resolve the issue. |